Silence is Not Golden

Listening is the solution to 50% of all problems. An open, safe environment invites people to air a grievance, alert managers to problems, and keep managers on-top of their subordinates personal problems and office conflicts.

Listen to your clients. Analyze what they say. Try to assess their wants and needs. No one wants to argue. In fact, as soon as someone starts to argue it indicates that they lack the communication skills needed to win an argument. That argument may be a customer service conflict. It may be the simple ‘sales process.’ Or, it could be something as simple as asking someone if they are ready to buy.

Practice

Practice these rules. They will increase sales, increase the
number of times people agree with your ideas, and pave the way for your business success.





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